Thank you for choosing Card Revolution for your trading card needs. This Shipping and Returns Policy outlines the terms and conditions regarding shipping, delivery, and returns of products purchased from our ecommerce store. By placing an order with us, you agree to comply with the following policies:
Shipping Information
- We currently offer shipping services to locations within Australia.
- Shipping rates and delivery options will be displayed during the checkout process. The shipping fees may vary depending on the size, weight, and destination of the package.
- We strive to process and ship orders within 2 business days from the date of purchase, unless otherwise stated.
- Please note that any estimated delivery dates provided are for reference only and are subject to change due to unforeseen circumstances or factors beyond our control.
Delivery
- We use reputable shipping carriers to deliver your products safely and efficiently.
- Delivery times may vary depending on the shipping address and the chosen shipping method. While we make every effort to ensure prompt delivery, we cannot guarantee specific delivery dates or times.
- You are responsible for providing accurate and complete shipping information. We are not liable for any delays or additional shipping costs resulting from incorrect or incomplete addresses provided by you.
- Once the package has been handed over to the shipping carrier, we are not responsible for any loss, damage, or theft that may occur during transit. However, we will work with you and the carrier to resolve any shipping issues that may arise so please contact us if you face any issues.
Returns and Refunds
- We want you to be completely satisfied with your purchase. If you are not satisfied or if there is a problem with your order, please contact our customer support within 7 days of receiving your package.
- We do not accept change of mind returns, but we do accept returns and provide refunds or exchanges in the following situations: a) The received product is damaged, defective, or significantly different from the item described. b) The wrong item was shipped to you.
- To initiate a return or request a refund, please contact our customer support and provide the necessary details, including your order number, the reason for return, and any supporting evidence such as photographs.
- If your return is approved, we will provide you with instructions on how to return the product. Please note that the returned item must be in its original condition, unopened, and undamaged, unless the return is due to a defective or incorrect product.
- Upon receiving the returned item, we will inspect it and process your refund or exchange accordingly.
- Please note that we do not accept returns or provide refunds or exchanges for the following: a) Items damaged or altered by the customer. b) Items that have been opened or used. c) Items that are not in their original packaging.
- Refunds will be issued using the original payment method. Please allow a reasonable processing time for the refund to be reflected in your account.
Contact Us
If you have any questions, concerns, or need assistance with shipping or returns, please contact our customer support team at [email protected]. We are here to help you and ensure that your shopping experience with Card Revolution is enjoyable and hassle-free.
Last updated: 08/06/2023
